CVE-2019-20768

ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do.

CVSS 5.4 · Medium

External lookup

Potential internet exposure

Potential exposure only — not proof of vulnerability.Shodan results indicate potentially internet-exposed products, not confirmed vulnerable systems. They do not confirm that any returned system is vulnerable to CVE-2019-20768.

Product-level CPE searches intentionally omit version fields and NVD version-range or configuration certainty. Verify the exact product version and configuration independently.

Sign-in required. Shodan requires you to sign in to run these filter searches.

Product CPE queries

Derived from this CVE's existing NVD CPE 2.3 records; the application, operating-system, or hardware part is retained.

cpe:2.3:a:servicenow:it_service_managementSearch this product on Shodan

Exact CVE query

Eligible paid Shodan plan required

Shodan's exact vuln: filter is separate from the product searches above and requires an eligible paid Shodan plan.

vuln:CVE-2019-20768Search this CVE on Shodan

These are outbound search links only. cvebuzz makes no Shodan API call, uses no Shodan API key, and does not display live result counts.

Metadata

Canonical fields

NVD status

Unavailable

Published

May 5, 2020

Modified

Jun 17, 2026

Official record

Authoritative NVD record

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

CWE IDs

Vendor classifications

How this vector reads

CVSS 3.1 base metrics decoded below. This explanation does not recalculate or change the NVD score.

Attack Vector (AV): Network. The vulnerable system can be reached across network boundaries.
Attack Complexity (AC): Low. No special conditions beyond the attacker-controlled steps are required.
Privileges Required (PR): Low. The attacker needs basic user-level privileges.
User Interaction (UI): Required. Another user must take an action for exploitation to succeed.
Scope (S): Changed. Impacts can cross into a different security authority.
Confidentiality Impact (C): Low. There is a limited impact to this security property.
Integrity Impact (I): Low. There is a limited impact to this security property.
Availability Impact (A): None. There is no direct impact to this security property.

Signals

Exploitation indicators

0 stored signals · no KEV · 0 OTX pulses